Exchanges and Returns


To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging if possible.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We put the effort in at the outset to help customers choose the right size hat in an attempt to minimise exchanges, but if it needs to happen - not a problem - contact us by phone or email to discuss.

To return your product, you should mail your product to: THE HATTERY 2/197 Katoomba St, Katoomba New South Wales Australia 2780

You will be responsible for paying for your own postage costs for returning your item.  

We cover the cost of postage to you when sending back an exchanged item. :)

In the case of a return, the full original price - including initial postage, is refunded.