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Exchanges and Returns

Returns

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging if possible.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hatsdirect.com

Exchanges (if applicable)

We put the effort in at the outset to help customers choose the right size hat in an attempt to minimise exchanges, but if it needs to happen - not a problem - contact us by phone or email sales@hatsdirect.com to discuss.

To return your product, you should mail your product to: THE HATTERY 2/197 Katoomba St, Katoomba New South Wales Australia 2780

You will be responsible for paying for your own postage costs for returning your item.  

We cover the cost of postage to you when sending back an exchanged item. :)

In the case of a return, the full original price - including postage is refunded.

 

Size Chart

 

 

Working out your size - getting it right the first time.

Fedora, Akubra and Felt Hats

The size chart below is a guide to equivalent sizes in other measures. If you are unsure of your head size, please remeasure your head in inches or cms.

cm inches UK Universal USA
53 21 6 1/2 x-small 6 5/8
54 21 1/4 6 5/8 small 6 3/4
55 21 3/4 6 3/4 small 6 7/8
56 22 1/8 6 7/8 medium 7
57 22 1/2 7 medium 7 1/8
58 22 7/8 7 1/8 med large 7 1/4
59 23 1/4 7 1/4 large 7 3/8
60 23 3/4 7 3/8 large 7 1/2
61 24 1/4 7 1/2 x-large 7 5/8
62 24 1/2 7 5/8 x-large 7 3/4
63 24 7/8 7 3/4 xx-large 7 7/8

 


Barmah Canvas & Leather Hats

Barmah Hats are designed to be very easy to fit. The leather has a natural stretch and the elastic sweatband gives as well adding up to a very comfortable hat.

Place a tape measure above the ears, and take it around the widest part of your head. Do not pull the tape tight. Selct a hat closest to the measurement you have taken.

cm inches Universal
53 - 54 21 1/4 - 3/4 small
55 - 56 21 3/4 - 22 1/8 medium
57 - 58 22 7/8 - 23 1/4 large
59 - 60 23 3/4 - 24 1/4 x-large
61 - 62.5 24 1/2 - 24 7/8 xx-large

 

In the event of a hat not fitting we accept returns. If you still need assistance or want to double check the result please contact us at sales@hatsdirect.com and we will be happy to advise further.